It was with some trepidation a few weeks ago that we decided to put our ‘Be Bold’ mantra to the test by sending many of our clients an online questionnaire to find out just what they think of us and our services. Most have come back now (with one or two notable exceptions - you know who you are!) and the feedback is really positive.
In a nutshell, 75% of respondents put the quality of client service in the top 2 categories out of 5 giving an overall rating of 3.9 out of 5. Creative received 3.6 out of 5, our digital services a pleasing 4.05 and our culture (ie. what are we like to work with) a very wonderful 4.3.
Perhaps the most pleasing statistic, though, was that 91% of the respondents said that they would happily recommend us to someone else in the future.
So, some room for improvement without a doubt and we have certainly taken on board all of the individual comments that were made along the way. But, it’s great to feel that we are on the right track and thanks to everone who contributed. Your tenners are in the post.